Frequently Asked Questions

How long will it take to get my order?

Orders typically take from 1-3 business days to arrive depending on what delivery option you choose. Delivery details will be provided in your confirmation email.

Can I return or exchange this item?

Yes, we offer a 30-day return policy for all items. Please check our return policy for more details.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our website

What is your return policy?

Our return policy allows you to return items within 30 days of delivery. Please review our detailed return policy for more information on the process and eligibility.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Please check our shipping information for details.

How long can I use for?

Truth be told, as long as you want! We reccomend up-to 8 hours at at time for safty reasons. But if your working long hours, on a flight, or just having a long gaming session you can use for as long as you see fit.

Will this pillow flatten out if I sit on it all day?

Not at all. Unlike generic foam cushions that collapse into pancakes within an hour, the Donut Pillow is built with industrial-grade, high-density foam. It is specifically engineered to support up to 150KG and maintain its supportive structural shape through marathon 18+ hour sitting sessions, day after day.

Is the cover removable and washable?

Yes! We know that if your using for 6+ hours a time, things need to stay fresh. The pillow features a durable, breathable mesh cover that zips right off so you can toss it into the washing machine whenever you need to. Plus, the non-slip bottom ensures it stays securely anchored to your chair.